Policies
Check-In
Please arrive 15 minutes before your first treatment to insure your full service. As we may be in treatment when you arrive, we may leave an intake form for you in our relaxing waiting room and will be with you shortly. Allow extra time for traffic and street parking. Please remember that each appointment is precisely timed, so if you arrive late, your treatment may be shortened or rescheduled. If this happens, we will try to accommodate you, but we can not guarantee your full service.
Health Conditions
Please notify us before booking treatments if you are pregnant, have allergies, high blood pressure, any physical ailments, or disabilities. This will prepare us far in advance to provide the best possible treatment or therapy for you. When receiving your treatment, we will address your needs based on your personal assessment. You may also communicate to us how you are feeling during your treatment. If there is anything you would like us to address, please inform us.
Etiquette
Please turn off all cell phones and be mindful of other ongoing treatments. For Eastern bodywork, we ask that you wear comfortable loose fitting clothing. For Western massage therapy treatments, clients are comfortably draped with a sheet.
Reservations
All of our services are offered by appointment only. We highly recommend booking your treatment in advance to ensure that your preferred time and service are available. Scheduling may be done online, through text, or via e-mail. Please indicate at the time of booking if you are redeeming a gift certificate, package, or other promotion.
Gratuities
Gratuities are not included in the price of services or packages. However, at your discretion, gratuities are welcome and graciously accepted. The recommended standard gratuity for services is 20% of the regular price of the treatment received. However, the gratuity you leave is entirely based on your satisfaction.
Returns
All sales are final. We are unable to process any returns or reimburse any payment transactions.
Cancellation Policy
For everyone’s convenience, a minimum notice of 24 hours is required for cancellation or rescheduling of an appointment. This means no same day cancellations or same day rescheduling. The lack of such notification will result in a cancellation fee.
Payment
We accept Cash, Visa and Mastercard. We do not accept 3rd party vouchers.
Please arrive 15 minutes before your first treatment to insure your full service. As we may be in treatment when you arrive, we may leave an intake form for you in our relaxing waiting room and will be with you shortly. Allow extra time for traffic and street parking. Please remember that each appointment is precisely timed, so if you arrive late, your treatment may be shortened or rescheduled. If this happens, we will try to accommodate you, but we can not guarantee your full service.
Please notify us before booking treatments if you are pregnant, have allergies, high blood pressure, any physical ailments, or disabilities. This will prepare us far in advance to provide the best possible treatment or therapy for you. When receiving your treatment, we will address your needs based on your personal assessment. You may also communicate to us how you are feeling during your treatment. If there is anything you would like us to address, please inform us.
Please turn off all cell phones and be mindful of other ongoing treatments. For Eastern bodywork, we ask that you wear comfortable loose fitting clothing. For Western massage therapy treatments, clients are comfortably draped with a sheet.
All of our services are offered by appointment only. We highly recommend booking your treatment in advance to ensure that your preferred time and service are available. Scheduling may be done online, through text, or via e-mail. Please indicate at the time of booking if you are redeeming a gift certificate, package, or other promotion.
Gratuities are not included in the price of services or packages. However, at your discretion, gratuities are welcome and graciously accepted. The recommended standard gratuity for services is 20% of the regular price of the treatment received. However, the gratuity you leave is entirely based on your satisfaction.
All sales are final. We are unable to process any returns or reimburse any payment transactions.
For everyone’s convenience, a minimum notice of 24 hours is required for cancellation or rescheduling of an appointment. This means no same day cancellations or same day rescheduling. The lack of such notification will result in a cancellation fee.
We accept Cash, Visa and Mastercard. We do not accept 3rd party vouchers.
